Legal
Returns & Refund Policy
Due to the sensitive nature of research chemicals and the strict quality control requirements necessary to maintain sterility and potency, Peptidex is generally unable to accept returns or exchanges. Once a product has been dispatched, it is deemed a perishable good and cannot be returned to our inventory for resale.
However, we are committed to supporting high-standard research. We will offer a full replacement, store credit, or refund only in the following glaringly obvious circumstances:
Eligible Circumstances:
- Damaged or Compromised Goods: The product arrives with visible damage to the vial or seal, compromising the integrity of the research material.
- Fulfilment Error: An incorrect product was dispatched due to a Peptidex administrative error (e.g., receiving Retatrutide instead of MOTS-C).
- Purity Specification Failure: The product fails to meet the stated purity specification upon independent, verifiable laboratory testing.
1. 7-Day Window
Any issues must be reported to Team Peptidex within 7 days of the confirmed delivery date.
2. Notification
Please contact us immediately with your order number and clear photographic evidence of the fault.
3. Processing
Approved refunds are processed within 5–10 business days to the original payment method (Bank Transfer).
* Once the order is marked as delivered by Royal Mail, no refunds can be offered.
* Replacements will be fulfilled within 2–5 working days.
Refund Refusal
Peptidex reserves the right to refuse refunds where product tampering is suspected or where the error is due to incorrect customer input at checkout.
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